When it’s time for your appointment, we ask that you join #waitingroom and then you will be moved from there.

Once you purchase the optimization, Go to https://playerbase.com/account > login > link discord

When you are trying to get your screenshots before, please toggle on FPS, CPU RHI, CPU game time, GPU render, Game to render, Render Latency, Game Latency, and frame times. This is to be done in the range once you spawn in. The settings to toggle on in the range are in Escape>Settings>Video>Stats.

Reformatting takes quite a while we ask you to reformat before you go to sleep for your session or start 6 hours before your scheduled period.

If you reformat and lose certain programs, we can try our best to get those back for you, but no guarantees. (Make sure you back up all critical files needed for your day-to-day.)

Yes

When you reformat, you lose all data on your hard drives except your Windows license.

Once you download the optimization pack, you should leave it until our technician begins work on your computer.

The reason we have you reformat is to prioritize stability with your computer. When you wipe it to its bare bones, it gives us a blank canvas to work on.

Yes, we will fix anything that comes up in a two-month period if you haven’t messed with anything on your side. Please refer to TOS for more specific details.

If this happens, we will take care of you and honor anything like this within reason.